Monday, May 23, 2011

And the punch line is... eBay Seller Support

Here is the later part of the transcript:

Melissa O.

We really do appreciate your loyalty , if you feel this policy violation is incorrect you will need to reply back to the email we have sent you in your eBay messages.

Our trust and safety team will review it , and get back with you on their decision.

dan

Why do I need to do that when I am talking to you and you are part of the VERO department

Melissa O.

I apologize I am not the VERO dept. < i handle all prohibited items taken off our site.

They do have another area , but do not take Live Chats at this time.

That is why you will need to write into them

dan

Oh I know, VERO is the only departent that can make decisions yet they are not available via chat or via the phone. The only way to contact that them is through eMail and it takes 48 hoursto get a reply. By the time you talk to them it's been a full week and the restriction is lifted. I've been a member for 11 years, I am quite aware of how things work. Does that sound accurate to you?

Melissa O.

Great! I am very grateful you do understand our process and can understand why we have policys in place. We have an operation to follow about the procedures we have to follow and guidelines. I do hope you can respect where we as a company is coming from. Correct.

dan

Wait, are you kidding me? You agree that the only department that can make decisions is purposely made virtually impossible to communicate with?

Melissa O.

I understand your concern ,i do apologize that i cannot help you any further than i can at this point, if i could i would. Sorry about that . i will forward on your comments to a supervisor and have this addressed.

dan

Everytime I've had a concern forwarded to a supervisor I was not contacted. Who can I speak to who has the authority to have my selling reinstated via chat or the phone.

Melissa O.

One moment , i will get you a phone number to our Customer support .

Call us at 866-907-3229.
For faster service use the following PIN: ####### (expires in 15 mins)

dan

and when I call this number will I be connected to a representive who has the authrity to reenstate my selling. in the past I've been transfered 3 or 4 times and after talking to each person they pawned me off to the next person because they couldn't help me

Melissa O.

Sorry about the trouble , yes they are specifically trained to help you with this concern.

dan

And what department will I be speaking with.

Melissa O.

this is our main customer support , if they cannot address , they have the ability to get you to a representative that can.

Well i'd thank you for contacting eBay live Chat today! Daniel Please feel free to click on the "exit" when you are ready to close. I hope You can get this resolved quickly. You Have a great rest of your day!

dan

I already talked to them and they told me to talk to you.

I am not interested in ending this chat.
Please transfer me to someone who can resolve this issue.

Melissa O.

Ok , daniel i have given you all the information i can , at this point i cannot lift the restriction as much as i would like to. You will need to take the VERO tutorial i informed you about earlier , that is the first step in processing your selling lift.

Sorry i cannot transfer you from Chat.

Unfortunately , you would need to disconnect and come back!

dan

Come back to where or who?

I did take the VERO tutorial. I did it while I was talking to you. No offense but it had absolutely nothing to do with selling autographs.

Melissa O.

You would log back in , go to contact us , live chat to get a representative , but they will be giving you the same information as i have.

Not sure on who that will be.

dan

How would talking to someone else in the same department be helpful?

Melissa O.

I can see this is very frustrating today, i do wish you the best on our site, you do a great job as a seller, and i think we have come to an impass. i will need to disconnect this chat. You have a good day! i really hope this gets resolved for you quickly. Thanks for contacting eBay live chat!


Melissa O. has left this session!

The session has ended!

2 comments:

karen said...

Lol that sounds similar to an email conversation I had with Facebook. At one time, I purchased something for the games, and their "information gatherer" collected my credit card information for future use. Apparently, there's a very tiny ditty about that when you use your card. My 5 year old then went onto FB a year later, and racked up some coinage on HappyPets. Fortunately, it was only for 5 bucks, but I could NOT get the information from them on how to take out my credit card information...after 6 emails back and forth! They just kept referring to the fact that I "agreed" to let them retain my cc information. It was pretty disgusting for customer care....And I felt truly sorry for anyone who's child might have racked up hundreds of dollars of game junk, which, according to several complaints online, there have been quite a few, and FB would NOT help. Fortunately, a couple months ago, I DID get the information...fairly simple, but very buried.
Gotta LOVE the auto macros that they choose from though. If it doesnt fit the box, they shove it in there anyway.

Fran said...

So did someone complain about the autograph after you sold it or did ebay just do this on their own?