Sunday, June 13, 2010

eBay Policy

eBay's policy on dealing with their sellers is simple. Your not allowed to talk to anyone who can make a decision. Sure, you can talk to their support team via live chat all day. You can even talk to them on the phone if you can find their phone number that is. It exist but is buried deeper than Jimmy Hoffa's body. Ask to speak to a manager and they will give you this gem "Our managers don't talk via live chat but you can email them." "How about I call them?" Same cookie cutter answer. To make matters worse the email address that they give you is a generic one. Can you imagine getting that response from a physical company with a store front, customer service representatives that can't make decision and managers that can't be contacted? Ok, well how about you tell me what's wrong. "I'm sorry, I'm not allowed to share that information with you."

Of course your not, that would be convenient. This all works perfectly with their policy of not replying to an email for 72 hours. I think eBay's policy regarding how they deal with seller can be summarized in this sentence, "I'm big and your small, ne ne ne ne boo boo."

4 comments:

Fran said...

Start your own auction site to compete with ebay! I'm trying to think of a good name for it for you...

photogr said...

One of the reasons I generally don't do business on Ebay any more.

Karen said...

I rarely rely on websites of any company to find their contact telephone number. Even on sites where they do a lot of phone business, it's usually difficult to find. I usually do a google search. I just searched "Ebay customer service phone number" and it came right up from a post.. Someone looked long and hard for the number on ebays site, and posted it there..haha.
Meg Whitman (founder of eBay) is running for governor in my state. Lovely. Then again, our other choice is Jerry Brown.....40 year politician, and second time governor if he wins. Aren't we lucky here in Ca? Our two choices are going to be new but unapproachable, or old and stale. I have a feeling California is going nowhere fast.

Not Too Old said...

I say all the people of California should vote via email, and candidates will have to wait 72 hours before they find out if they won. Then we should tell them we're not allowed to give out that information.

But of course if we did that Meg would be rude and call us names.